We recognise that from time to time we may not meet your expectations. If you wish to raise any concerns you may have with Carers Australia, you can do so through our Complaints Management Process.


Complaints can be lodged via:


Phone: (02) 6122 9900 or 1800 756 238


Email: caa@carersaustralia.com.au


Fax: (02) 6122 9999


Post: Carers Australia, Unit 1, 16 Napier Close, Deakin, ACT, 2600


The purpose of the process is to assist in improving Carers Australia's services. All complaints will be attended to promptly and written responses will be provided within 28 days.